{"id":11339,"date":"2021-11-09T14:08:19","date_gmt":"2021-11-09T13:08:19","guid":{"rendered":"http:\/\/staging.is962nap.de.edis.global\/moxis-as-a-service-faqs\/"},"modified":"2021-11-09T14:08:21","modified_gmt":"2021-11-09T13:08:21","slug":"moxis-as-a-service-faqs","status":"publish","type":"page","link":"http:\/\/staging.is962nap.de.edis.global\/en\/moxis-as-a-service-faqs\/","title":{"rendered":"MOXIS as a service FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11339\" class=\"elementor elementor-11339 elementor-9907\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2996af56 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2996af56\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4acf028e\" data-id=\"4acf028e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a97c72e elementor-widget elementor-widget-heading\" data-id=\"3a97c72e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">MOXIS Professional Cloud \u2013 FAQ<span>.<\/span><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bd22f1c\" data-id=\"2bd22f1c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64ba1b53 elementor-widget elementor-widget-text-editor\" data-id=\"64ba1b53\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Simple, fast and secure. The perfect signature solution for your business..<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-71b2334 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71b2334\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a366788\" data-id=\"a366788\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5866ec elementor-widget elementor-widget-text-editor\" data-id=\"b5866ec\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Below you will find a collection of frequently asked questions about the use of the eSignature platform MOXIS by XiTrust. This collection will be continuously expanded and supplemented. If you are unable to find a solution to your problem, feel free to contact our customer support at any time:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8539a23 elementor-mobile-align-justify elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"8539a23\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"http:\/\/staging.is962nap.de.edis.global\/kontakt\/supportanfrage\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact our support<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-722a235 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"722a235\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-538f6da\" data-id=\"538f6da\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef3b4b9 elementor-widget elementor-widget-text-editor\" data-id=\"ef3b4b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Thank you for using MOXIS!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1fdf9258 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fdf9258\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a69e7db\" data-id=\"3a69e7db\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33bc6f21 elementor-widget elementor-widget-heading\" data-id=\"33bc6f21\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The most frequently asked questions<span>.<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee3a728 elementor-widget elementor-widget-accordion\" data-id=\"4ee3a728\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">I can't log in to MOXIS because I forgot my password \u2013 what can I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1321\"><p> If you have forgotten your password, MOXIS offers you the possibility to have a new password issued to you. Simply click \u201cForgot password?\u201d in the login mask. You can now enter your user name and you will receive an e-mail with a link to set your new password.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">My document cannot be uploaded \u2013 why is that?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1322\"><p>You can only upload PDF documents as the main document. If you want to upload other documents as well, you have the option of uploading various document formats as attachments.<br \/>\nHowever, only the main document is signed. This must be a PDF document.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1323\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1323\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Why is the document invalid despite the PDF format?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1323\"><p> This error can occur for several reasons. Possible causes: The PDF is password-protected or unreadable.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1324\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1324\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How can I change my signature profile or signature image?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1324\"><p> On your dashboard, select the tile \u201csignature profile\u201d in the area \u201cuser profile\u201d to individually adjust the signature profile. Users can draw a signature visualization, upload a signature image and customize the caption individually.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I can't log in to MOXIS because I forgot my password \\u2013 what can I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p> If you have forgotten your password, MOXIS offers you the possibility to have a new password issued to you. Simply click \\u201cForgot password?\\u201d in the login mask. You can now enter your user name and you will receive an e-mail with a link to set your new password.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"My document cannot be uploaded \\u2013 why is that?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can only upload PDF documents as the main document. If you want to upload other documents as well, you have the option of uploading various document formats as attachments.<br \\\/>\\nHowever, only the main document is signed. This must be a PDF document.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Why is the document invalid despite the PDF format?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p> This error can occur for several reasons. Possible causes: The PDF is password-protected or unreadable.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I change my signature profile or signature image?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p> On your dashboard, select the tile \\u201csignature profile\\u201d in the area \\u201cuser profile\\u201d to individually adjust the signature profile. Users can draw a signature visualization, upload a signature image and customize the caption individually.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4b232d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b232d8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bf9012b\" data-id=\"bf9012b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f1e19b elementor-widget elementor-widget-heading\" data-id=\"2f1e19b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Working with MOXIS<span>.<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74865fc elementor-widget elementor-widget-accordion\" data-id=\"74865fc\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1221\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1221\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What is a signing round?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1221\"><p>A signing round in MOXIS describes a decision level in a sequential signature process. The first step in defining the signing round is to determine the quality of the signature (signature, approval, external signature, external approval). At a certain signing round, the signature quality cannot be varied.<br \/>\nIn the next step, the persons who are to approve or sign at this signing round are determined. The specified persons can process the job at one signing round in parallel. Optionally, a comment for a signing round can be added as well.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1222\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1222\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What is the difference between an approval and a signature?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1222\"><p>In an approval process, the document is either marked as approved in MOXIS only (without any kind of signature being attached to the document), or the document is signed with an advanced electronic signature (SES).<\/p>\n<p>A signature always means a qualified electronic signature (QES), which has the same legal effect as a handwritten signature. In MOXIS, this is done via remote signature by mobile phone. A digital identity is required (see sections \u201cDigital identity: \u2018Handy-Signatur&#8217;\u201d and \u201cDigital identity: xIDENTITY\u201d).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1223\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1223\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What is an external approval or signature?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1223\"><p> With the external approval or signature function, documents can also be sent to persons who are not registered as users in MOXIS (because they are not employed in the company, for example). The link contained in the e-mail enables an external person to view and approve or sign this particular job, or to reject it. To invite an external person, select the type \u201cexternal approval\u201d or \u201cexternal signature\u201d when creating a signing round and state the e-mail address(es) of the person(s) concerned.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1224\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1224\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What does the job status mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1224\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1224\"><p>The job status describes the phase in which an job is in. Once an order has been created, it has the status \u201cOpen \u2013 In process\u201d. The order remains in this status until it reaches a final\/closed status. Orders that have received all required signatures are completed with the final status \u201cSuccessful\u201d.<\/p>\n<p>Jobs can reach the status \u201cunsuccessful\u201d for three reasons:<\/p>\n<ul>\n<li>Cancelled: the job has been cancelled by the constituent or the administrator<\/li>\n<li>Rejected: an invited person has rejected the signature or approval<\/li>\n<li>Expired: The job has not been completed before the expiration date<\/li>\n<\/ul>\n<p>Additionally, there is a status called \u201cpostprocessing\u201d. This status often represents a transitional state between an open job and a closed job. An automatic postprocessing step is carried out, but this does not require any user interaction (for example, archiving or forwarding to another application).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1225\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1225\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What is a placeholder?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1225\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1225\"><p>The client uses a placeholder to determine where a signature is visualized on the document. In addition, a placeholder contains information about the signing round, the signature type and who is authorized to sign at this point. In the course of a signature or approval, the placeholder is replaced by a signature visualization, the appearance of which can be determined by the signatory. When creating a job, placeholders can be added to the desired positions in the document using drag &amp; drop by selecting the option \u201cvisualizations are put into the signature positions\u201d. This option is preset as default when creating a job.<\/p>\n<p>Placeholders can already be attached to the document before uploading it to MOXIS \u2013 this is particularly suitable for defining document templates that are to be used again and again. For this purpose, placeholders in an image format can be downloaded from MOXIS and embedded in a corresponding template, e.g. in MS Word.<\/p>\n<p>The use of placeholders is optional and is used when a positioning and use of a signature visualization is desired. The visualization of the signature on a document has no bearing on the legal aspect of the electronic signature!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1226\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1226\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Visualisations are put on the automatically appended signature page \u2013 what does that mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1226\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1226\"><p> When creating a job, the option \u201cvisualisations are put on the automatically appended signature page\u201d can be selected when choosing the signature position. This will add an additional signature page to the document to be signed, on which the visualization(s) of the electronic signature(s) will be applied. This is particularly suitable for documents in which no separate area is provided for the insertion of signature images.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1227\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"tab\" aria-controls=\"elementor-tab-content-1227\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What is the WCAG mode?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1227\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1227\"><p> WCAG is the abbreviation for Web Content Accessibility Guidelines. These guidelines are an international standard for the barrier-free design of website content. MOXIS is WCAG-compliant and can therefore be operated by disabled persons when the WCAG mode is activated. The WCAG mode can be activated individually for each user in the user settings.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is a signing round?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A signing round in MOXIS describes a decision level in a sequential signature process. The first step in defining the signing round is to determine the quality of the signature (signature, approval, external signature, external approval). At a certain signing round, the signature quality cannot be varied.<br \\\/>\\nIn the next step, the persons who are to approve or sign at this signing round are determined. The specified persons can process the job at one signing round in parallel. Optionally, a comment for a signing round can be added as well.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is the difference between an approval and a signature?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In an approval process, the document is either marked as approved in MOXIS only (without any kind of signature being attached to the document), or the document is signed with an advanced electronic signature (SES).<\\\/p>\\n<p>A signature always means a qualified electronic signature (QES), which has the same legal effect as a handwritten signature. In MOXIS, this is done via remote signature by mobile phone. A digital identity is required (see sections \\u201cDigital identity: \\u2018Handy-Signatur&#8217;\\u201d and \\u201cDigital identity: xIDENTITY\\u201d).<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is an external approval or signature?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p> With the external approval or signature function, documents can also be sent to persons who are not registered as users in MOXIS (because they are not employed in the company, for example). The link contained in the e-mail enables an external person to view and approve or sign this particular job, or to reject it. To invite an external person, select the type \\u201cexternal approval\\u201d or \\u201cexternal signature\\u201d when creating a signing round and state the e-mail address(es) of the person(s) concerned.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What does the job status mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The job status describes the phase in which an job is in. Once an order has been created, it has the status \\u201cOpen \\u2013 In process\\u201d. The order remains in this status until it reaches a final\\\/closed status. Orders that have received all required signatures are completed with the final status \\u201cSuccessful\\u201d.<\\\/p>\\n<p>Jobs can reach the status \\u201cunsuccessful\\u201d for three reasons:<\\\/p>\\n<ul>\\n<li>Cancelled: the job has been cancelled by the constituent or the administrator<\\\/li>\\n<li>Rejected: an invited person has rejected the signature or approval<\\\/li>\\n<li>Expired: The job has not been completed before the expiration date<\\\/li>\\n<\\\/ul>\\n<p>Additionally, there is a status called \\u201cpostprocessing\\u201d. This status often represents a transitional state between an open job and a closed job. An automatic postprocessing step is carried out, but this does not require any user interaction (for example, archiving or forwarding to another application).<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is a placeholder?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The client uses a placeholder to determine where a signature is visualized on the document. In addition, a placeholder contains information about the signing round, the signature type and who is authorized to sign at this point. In the course of a signature or approval, the placeholder is replaced by a signature visualization, the appearance of which can be determined by the signatory. When creating a job, placeholders can be added to the desired positions in the document using drag &amp; drop by selecting the option \\u201cvisualizations are put into the signature positions\\u201d. This option is preset as default when creating a job.<\\\/p>\\n<p>Placeholders can already be attached to the document before uploading it to MOXIS \\u2013 this is particularly suitable for defining document templates that are to be used again and again. For this purpose, placeholders in an image format can be downloaded from MOXIS and embedded in a corresponding template, e.g. in MS Word.<\\\/p>\\n<p>The use of placeholders is optional and is used when a positioning and use of a signature visualization is desired. The visualization of the signature on a document has no bearing on the legal aspect of the electronic signature!<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Visualisations are put on the automatically appended signature page \\u2013 what does that mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p> When creating a job, the option \\u201cvisualisations are put on the automatically appended signature page\\u201d can be selected when choosing the signature position. This will add an additional signature page to the document to be signed, on which the visualization(s) of the electronic signature(s) will be applied. This is particularly suitable for documents in which no separate area is provided for the insertion of signature images.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is the WCAG mode?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p> WCAG is the abbreviation for Web Content Accessibility Guidelines. These guidelines are an international standard for the barrier-free design of website content. MOXIS is WCAG-compliant and can therefore be operated by disabled persons when the WCAG mode is activated. The WCAG mode can be activated individually for each user in the user settings.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4186777 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4186777\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b8c3ba\" data-id=\"4b8c3ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d44903b elementor-widget elementor-widget-heading\" data-id=\"d44903b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digital identity: \u201cHandy-Signatur\u201d<span>.<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3704a75 elementor-widget elementor-widget-accordion\" data-id=\"3704a75\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5761\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-5761\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What is the 'Handy-Signatur?'<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5761\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5761\"><p>Persons resident in Austria can activate a \u201cHandy-Signatur\u201d or use their existing \u201cHandy-Signatur\u201d to legally sign documents in MOXIS. For persons residing outside Austria, please refer to the section \u201cDigital Identity: xIDENTITY\u201d.<\/p>\n<p>For persons resident in Austria, the \u201cHandy-Signatur\u201d is the personal signature on the internet. It is equivalent to a handwritten signature and thus, i can be used as a digital ID. With the \u201cHandy-Signatur\u201d, you have access to more than 200 e-services from business and government.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5762\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-5762\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Where do I get a 'Handy-Signatur'?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5762\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5762\"><p>A \u201cHandy-Signatur\u201d can be activated by <strong> <a href=\"https:\/\/www.handy-signatur.at\/hs2\/#!infos\/getyourhandysignatur\" target=\"_blank\" rel=\"noopener noreferrer\">personal registration at a registration office or online via various portals<\/a><\/strong>. Only one \u201cHandy-Signatur\u201d can be issued per mobile phone number. Activation and use of the \u201cHandy-Signatur\u201d is free of charge.<\/p>\n<p>For the activation at a registration office you need:<\/p>\n<ul>\n<li>Your mobile phone with an Austrian phone number<\/li>\n<li>a valid official photo ID (e.g. passport, Austrian driving licence)<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5763\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-5763\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">My 'Handy-Signatur' is about to expire. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5763\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5763\"><p>The certificate of your \u201cHandy-Signatur\u201d is valid for five years and must be renewed afterwards. If you entered an e-mail address during activation, you will receive a notification e-mail 30 days before the certificate expires and will be prompted to renew online. Take advantage of this option and extend your \u201cHandy-Signatur\u201d yourself in just a few minutes. Keep in mind that this option is only available in the thirty days following receipt of the email.<\/p>\n<p>You may also be prompted to reactivate your \u201cHandy-Signatur\u201d during use if you use it within 30 days before the certificate expires. In this case, you must use the remaining time window until the expiration of the existing certificate.<\/p>\n<p>If the certificate has already expired, then it is necessary to reactivate the \u201cHandy-Signatur\u201d using one of the options described above.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the 'Handy-Signatur?'\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Persons resident in Austria can activate a \\u201cHandy-Signatur\\u201d or use their existing \\u201cHandy-Signatur\\u201d to legally sign documents in MOXIS. For persons residing outside Austria, please refer to the section \\u201cDigital Identity: xIDENTITY\\u201d.<\\\/p>\\n<p>For persons resident in Austria, the \\u201cHandy-Signatur\\u201d is the personal signature on the internet. It is equivalent to a handwritten signature and thus, i can be used as a digital ID. With the \\u201cHandy-Signatur\\u201d, you have access to more than 200 e-services from business and government.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Where do I get a 'Handy-Signatur'?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A \\u201cHandy-Signatur\\u201d can be activated by <strong> <a href=\\\"https:\\\/\\\/www.handy-signatur.at\\\/hs2\\\/#!infos\\\/getyourhandysignatur\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">personal registration at a registration office or online via various portals<\\\/a><\\\/strong>. Only one \\u201cHandy-Signatur\\u201d can be issued per mobile phone number. Activation and use of the \\u201cHandy-Signatur\\u201d is free of charge.<\\\/p>\\n<p>For the activation at a registration office you need:<\\\/p>\\n<ul>\\n<li>Your mobile phone with an Austrian phone number<\\\/li>\\n<li>a valid official photo ID (e.g. passport, Austrian driving licence)<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"My 'Handy-Signatur' is about to expire. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The certificate of your \\u201cHandy-Signatur\\u201d is valid for five years and must be renewed afterwards. If you entered an e-mail address during activation, you will receive a notification e-mail 30 days before the certificate expires and will be prompted to renew online. Take advantage of this option and extend your \\u201cHandy-Signatur\\u201d yourself in just a few minutes. Keep in mind that this option is only available in the thirty days following receipt of the email.<\\\/p>\\n<p>You may also be prompted to reactivate your \\u201cHandy-Signatur\\u201d during use if you use it within 30 days before the certificate expires. In this case, you must use the remaining time window until the expiration of the existing certificate.<\\\/p>\\n<p>If the certificate has already expired, then it is necessary to reactivate the \\u201cHandy-Signatur\\u201d using one of the options described above.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94ea4e5 elementor-widget elementor-widget-text-editor\" data-id=\"94ea4e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>More information about the \u201cHandy-Signatur\u201d can be found <a href=\"https:\/\/www.handy-signatur.at\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>here<\/strong><\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-648462f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"648462f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa576df\" data-id=\"aa576df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b30646f elementor-widget elementor-widget-heading\" data-id=\"b30646f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digital identity: xIDENTITY<span>.<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af5102 elementor-widget elementor-widget-accordion\" data-id=\"0af5102\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1141\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1141\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">What is xIDENTITY?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1141\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1141\"><p>xIDENTITY is the digital identity by XiTrust &amp; A-Trust. A digital identity issued by a qualified trust service provider is required to legally sign documents electronically via remote signature. For persons resident in Austria, the \u201cHandy-Signatur\u201d corresponds to the function of xIDENTITY.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1142\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1142\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">How do I get my xIDENTITY?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1142\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1142\"><p><strong>Option 1:<\/strong><br \/>\nPersonally with a so-called Registration Officer (RO) \u2013 an in-house person who has completed an appropriate training course. This requires an official photo ID and a mobile phone, the registration process takes 5-10 minutes. The RO checks your identity and confirms the data with his existing xIDENTITY. The qualified certificate is then issued by the Trust Center. You define a signature password that is required for each signature process.<\/p>\n<p><strong>Option 2:<\/strong><br \/>\nOnline via video identification procedure. In addition to an official photo ID and a mobile phone, an Internet connection and webcam access are required. After filling out the registration form, your identity is verified in a web session (carried out by XiTrust partner WebID Solutions). After successful verification, the qualified certificate is issued by the Trust Center. You define a signature password that is required for each signature process.<br \/>\nDepending on the configuration of the MOXIS instance in your company, the possibility for registration can be displayed directly on the MOXIS dashboard. If this is not the case, you can <a href=\"https:\/\/www.xidentity.eu\/xidentity\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>register here<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is xIDENTITY?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>xIDENTITY is the digital identity by XiTrust &amp; A-Trust. A digital identity issued by a qualified trust service provider is required to legally sign documents electronically via remote signature. For persons resident in Austria, the \\u201cHandy-Signatur\\u201d corresponds to the function of xIDENTITY.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I get my xIDENTITY?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Option 1:<\\\/strong><br \\\/>\\nPersonally with a so-called Registration Officer (RO) \\u2013 an in-house person who has completed an appropriate training course. This requires an official photo ID and a mobile phone, the registration process takes 5-10 minutes. The RO checks your identity and confirms the data with his existing xIDENTITY. The qualified certificate is then issued by the Trust Center. You define a signature password that is required for each signature process.<\\\/p>\\n<p><strong>Option 2:<\\\/strong><br \\\/>\\nOnline via video identification procedure. In addition to an official photo ID and a mobile phone, an Internet connection and webcam access are required. After filling out the registration form, your identity is verified in a web session (carried out by XiTrust partner WebID Solutions). After successful verification, the qualified certificate is issued by the Trust Center. You define a signature password that is required for each signature process.<br \\\/>\\nDepending on the configuration of the MOXIS instance in your company, the possibility for registration can be displayed directly on the MOXIS dashboard. If this is not the case, you can <a href=\\\"https:\\\/\\\/www.xidentity.eu\\\/xidentity\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\"><strong>register here<\\\/strong><\\\/a>.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d91cf8c elementor-widget elementor-widget-text-editor\" data-id=\"d91cf8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>More information about the xIDENTITY can be found <a href=\"https:\/\/www.xitrust.com\/loesungen\/xidentity\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>here<\/strong><\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-621a734 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"621a734\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d2eef6\" data-id=\"3d2eef6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30a8fad elementor-widget elementor-widget-heading\" data-id=\"30a8fad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Signing via remote signature<span>.<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c99de4 elementor-widget elementor-widget-accordion\" data-id=\"2c99de4\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4671\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-4671\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">I have forgotten my signature password \u2013 can I reset my password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4671\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-4671\"><p>The signature password cannot be reset for security reasons \u2013 in this case your digital identity (\u201cHandy-Signatur\u201d or xIDENTITY) must be re-issued. You can then determine a new signature password yourself. The certificate of your previous digital identity is automatically revoked with this procedure.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4672\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-4672\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Instead of the signature dialog for entering the phone number and signature password, an empty window appears \u2013 what is the reason for this?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4672\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-4672\"><p>Trust center services may be offline right now. A status overview can be found <a href=\"https:\/\/www.a-trust.at\/stehzeiten\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>here<\/strong><\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4673\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-4673\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">I don't receive a text message with a TAN code \u2013 why not?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-4673\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-4673\"><p>This may be due to your mobile operator. Check with your provider or contact the trust service provider A-Trust directly. Since we often notice this problem with people abroad, we recommend using the speed-sign app outside of Austria.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I have forgotten my signature password \\u2013 can I reset my password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The signature password cannot be reset for security reasons \\u2013 in this case your digital identity (\\u201cHandy-Signatur\\u201d or xIDENTITY) must be re-issued. You can then determine a new signature password yourself. The certificate of your previous digital identity is automatically revoked with this procedure.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Instead of the signature dialog for entering the phone number and signature password, an empty window appears \\u2013 what is the reason for this?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Trust center services may be offline right now. A status overview can be found <a href=\\\"https:\\\/\\\/www.a-trust.at\\\/stehzeiten\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\"><strong>here<\\\/strong><\\\/a>.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"I don't receive a text message with a TAN code \\u2013 why not?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This may be due to your mobile operator. Check with your provider or contact the trust service provider A-Trust directly. Since we often notice this problem with people abroad, we recommend using the speed-sign app outside of Austria.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-a700f83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a700f83\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-434bd34\" data-id=\"434bd34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4d2a20 elementor-widget elementor-widget-spacer\" data-id=\"e4d2a20\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MOXIS Professional Cloud \u2013 FAQ. Simple, fast and secure. The perfect signature solution for your business.. Below you will find a collection of frequently asked questions about the use of the eSignature platform MOXIS by XiTrust. This collection will be continuously expanded and supplemented. If you are unable to find a solution to your problem, &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"http:\/\/staging.is962nap.de.edis.global\/en\/moxis-as-a-service-faqs\/\"> <span class=\"screen-reader-text\">MOXIS as a service FAQs<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.3 (Yoast SEO v17.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MOXIS as a service FAQs &bull; XiTrust<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MOXIS as a service FAQs\" \/>\n<meta property=\"og:description\" content=\"MOXIS Professional Cloud \u2013 FAQ. Simple, fast and secure. The perfect signature solution for your business.. Below you will find a collection of frequently asked questions about the use of the eSignature platform MOXIS by XiTrust. This collection will be continuously expanded and supplemented. 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